Refund Policy

1. Introduction

At Prometeusz Publishing, we want you to be completely satisfied with your digital product purchases (ebooks and audiobooks). This Refund Policy outlines your rights and our obligations regarding refunds.

2. Refund Eligibility

You may request a refund within 14 days of purchase if:

• You are not satisfied with the quality of the content
• The product does not match its description
• You experience technical issues that prevent you from accessing the content
• The product contains significant errors or defects

3. How to Request a Refund

To request a refund, you must:

• Contact us within 14 days of your purchase date
• Provide your order number and purchase details
• Describe the specific issue or reason for your dissatisfaction
• Include any relevant details about the problem you encountered

Please send your refund request to: info@prometeuszkiado.com

4. Refund Process

Once we receive your refund request:

• We will review your request within 2-3 business days
• If approved, we will process the refund to your original payment method
• Refunds typically take 3-7 business days to appear in your account
• You will receive email confirmation once the refund is processed

5. Conditions and Limitations

Please note the following conditions:

• Refund requests must be made within 14 days of purchase
• You must provide a clear description of what is wrong with the product
• Refunds are only available for the original purchaser
• Digital products that have been extensively downloaded or accessed may be reviewed case-by-case
• We reserve the right to refuse refunds for frivolous or abusive requests

6. Exceptional Circumstances

In cases of:

• Technical errors on our website during purchase
• Duplicate purchases
• Unauthorized transactions

We will provide full refunds regardless of the 14-day period, subject to verification.

7. Alternative Solutions

Before requesting a refund, we encourage you to contact us about any issues. We may be able to:

• Provide technical support to resolve access issues
• Offer product replacements or updates
• Provide partial refunds for specific concerns

8. Your Consumer Rights

This refund policy does not affect your statutory rights as a consumer under UK law or EU law (for EU customers). You may have additional rights beyond what is outlined in this policy.

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website with a new effective date.

10. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us: